Terms and Conditions

Acceptance of Terms and Basic Definitions

Welcome to the House of TranslatorsBy browsing this site or using any of its services, you express your full and unconditional agreement to all the terms and conditions contained on this page. These terms constitute a legally binding agreement between you, hereinafter referred to as the "Client," and us at "House of Translator," hereinafter referred to as the "Site." The "Services" include all translation work provided, where the "Source Content" you provide is converted into a final "Translated Content." This agreement has been drafted in compliance with the applicable regulations in the Kingdom of Saudi Arabia, particularly the E-commerce Law and its implementing regulations, which govern all transactions conducted through this platform.

Ordering Services, Pricing, and Payment

To order any of our services, the Client must use the price calculator available on the service (product) page to accurately determine the word count and estimate the total cost. The completion of the order process and the commencement of its execution are conditional upon the full, upfront payment for the service via the approved payment gateways on the Site. All prices displayed are in Saudi Riyal (SAR) and include a 15% Value Added Tax (VAT) as required by the applicable regulations. We reserve the right to modify our prices at any time, with the commitment to apply the price that was in effect at the moment the Client completed the payment process and confirmed their order, ensuring transparency and clarity in all our financial dealings.

Client Obligations and Service Quality

The Client bears full responsibility for the accuracy of all data provided, including the correct word count of the Source Content. Should we discover a significant discrepancy that affects the cost, we reserve the right to contact the Client to pay the difference or to cancel the order. The Client also affirms that they possess all legal and intellectual property rights to the materials to be translated and that they do not contain anything that violates Saudi regulations. On our part, at "House of Translator," we are committed to providing services that adhere to the highest international quality standards, and we take pride in our compliance with the ISO 17100 standard, which ensures that every project undergoes rigorous review and proofreading processes to deliver professional and reliable translated content.

Delivery, Revisions, and Cancellation Policy

We are committed to making our best effort to complete and deliver the Translated Content, which is sent electronically, within the estimated timeframes. The Client has the right to request a revision or modification of the final work within a maximum period of seven days from the date of delivery, in the event of clear linguistic or factual errors. It should be noted that these revisions do not include changes based on personal stylistic preferences. Regarding the cancellation policy, the Client may cancel their order and receive a full refund, provided that the cancellation is made before our team begins work on the project. Once work has commenced, the paid amount cannot be refunded due to the allocation of resources and time required to complete the task.

Confidentiality, Intellectual Property, and Governing Law

We place the confidentiality and security of our clients' information at the top of our priorities. We pledge to handle all documents and information with strict confidentiality and not to share them with any third party. All our translators and staff are bound by stringent non-disclosure agreements (NDAs). The Client retains full intellectual property rights to their Source Content, and the full intellectual property rights of the Translated Content are transferred to the Client upon full payment for the service. These terms and conditions are subject to and shall be interpreted in accordance with the laws of the Kingdom of Saudi Arabia. In the event of any dispute, it shall be resolved amicably. If this is not possible, jurisdiction shall be vested in the competent courts in the city of Riyadh. We reserve the right to amend these terms, and your continued use of the Site constitutes your acceptance of any new updates.