Introduction and Our Commitment to Privacy
At House of Translator, we place our clients' privacy and data security at the forefront of our priorities. This policy explains how we collect, use, and protect the personal information we receive from you when you visit our website or use our services. Your continued browsing of the site or requesting any of our services constitutes your explicit consent to the practices described in this document. This policy has been prepared to fully comply with the principles and foundations stipulated by the applicable Personal Data Protection Law in the Kingdom of Saudi Arabia, ensuring that your data is handled with responsibility and transparency.
Collection of Personal and Technical Data
To provide our services efficiently and improve your experience on our site, we collect specific types of data. This includes personal data that you voluntarily provide to us when creating a request, such as your full name, email address, and phone number, which are necessary to communicate with you and complete your requests. We also process your payment data through secure and trusted payment gateways, and we emphasize that we do not store any of your sensitive credit card details. Additionally, the source content you upload for translation is treated as highly confidential project data. Finally, we automatically collect some non-identifying technical data, such as IP address and browser type, for analytical purposes aimed at developing the site's performance and enhancing the user experience.
Purpose of Data Use
Our use of the data we collect is limited to specific and clear purposes aimed primarily at serving you better. We use your personal information to process, execute, and deliver your translation requests, and to communicate with you regarding the status of your requests and to respond to your inquiries. Payment data is also necessary to securely complete financial transactions. We affirm that the source content you provide is used exclusively for the purpose of completing the requested translation service. Furthermore, we use analytical data to understand how visitors interact with our site, enabling us to make continuous improvements, while fully adhering to any legal requirements imposed on us by applicable regulations.
Data Security and Sharing with Third Parties
Confidentiality is the cornerstone of our work. We pledge not to sell, rent, or trade your personal data with any third party for marketing purposes. Data sharing is limited to necessary cases to provide the service, where source content is shared with the specialized translators working on your project, all of whom are bound by strict Non-Disclosure Agreements (NDAs). We also share transaction data with trusted payment gateways. We take all possible security and technical measures, including SSL encryption, to protect your information from unauthorized access, and we commit to disclosing data only if officially requested by a court order.
